Frequently asked questions
Questions,
clearly answered.
Find concise guidance about choosing a specialist, arranging a visit, preparing relevant information and understanding what happens next.
- Short, practical answers
- Clear links to detailed pages
Getting started
Choose the right first step.
Use the care area closest to the concern, then confirm the appointment through the clinic.
Compare both specialistsHow do I choose between Urology and Surgical Gastroenterology?
Start with Urology for kidney, urinary, bladder, prostate or related female-urology concerns. Start with Surgical Gastroenterology for gallbladder, liver, pancreas, hernia, colorectal, anorectal or related digestive-surgery concerns. The Doctors page compares both specialists.
How can I request an appointment?
Use the site’s appointment buttons or continue to the Contact page. Share only the basic details needed for coordination and wait for the clinic team to confirm availability.
Does sending a message confirm my appointment?
No. A message is an appointment request. Please wait for the clinic team to confirm the doctor, date and time before travelling.
Where can I check the address and clinic timings?
The verified address, opening hours and live map are maintained in the site footer and on the Contact page so those details remain consistent.
Your visit
Bring context that helps.
A concise set of relevant information is easier to review than an unsorted collection.
Read Patient InformationWhat should I bring to the consultation?
Bring reports, scans, prescriptions and previous treatment details related to the current concern, plus a current medicines list and any questions you want clarified. The Patient Information page provides a fuller guide.
Should I bring reports from another hospital or clinic?
Yes, when they relate to the concern being discussed. Include the most relevant recent reports and summaries rather than every document you have.
Can the website or a message provide a diagnosis?
No. Website information supports navigation and appointment preparation. An individual assessment, diagnosis or treatment plan requires an appropriate consultation.
Can someone accompany me?
If you need a companion, communication help or accessibility support, mention it while arranging the visit so the clinic team can confirm what is possible.
Tests and care
Keep every instruction case-specific.
Consultation, investigations and procedures are separate steps. Their location and preparation are confirmed when relevant.
Understand the visit pathwayAre all tests and procedures performed at SHIVA Uro & Gastro?
Do not assume that every test or procedure happens at the clinic. When additional care is advised, the responsible team confirms the appropriate facility and next step.
Should I fast or stop a medicine before a test or procedure?
Only follow the instructions provided for your specific test, procedure, medicines and health history. Do not independently change fasting or medicines; confirm unclear directions with the responsible clinical team.
Will I need a procedure or surgery?
That cannot be decided from website information. The doctor first reviews the concern and then discusses suitable options according to the individual assessment.
How will I know where the next step happens?
Ask for the facility name, location, arrival details and any separate preparation instructions before scheduling a test, procedure or hospital visit.
After consultation
Leave with a clear next step.
Keep the written plan together and clarify anything you do not understand before the next stage.
Contact for coordinationWhat should I confirm before leaving?
Check that you understand the medicine instructions, advised tests or referrals, the next appointment or follow-up timing, and which reports should be brought back.
How is follow-up timing decided?
Follow-up depends on the concern, findings and care plan. Use the timing written or explained during the consultation rather than a general website schedule.
Can I send reports or sensitive records through ordinary messages?
Share only the minimum information needed for coordination. Use a record-sharing method only when the clinic or responsible facility specifically confirms that it is appropriate.
What if I still have an appointment or coordination question?
Continue to the Contact page. It directs you to the clinic’s maintained contact options, address, hours and map without repeating those details here.